JetBlue commenced operations on the 11 th of February 2000. The airline has been ranked as the United States’ sixth-largest airline in 2021. The airline indeed has a large network and offers flights to more than 1,000 destinations. What’s more, JetBlue has around 22,000 dedicated crew members ensuring that customers have the best experience ever from booking their flights to reaching their destination.

So, now let’s get to the topic. Is JetBlue a good airline? An airline is considered good when it maintains high safety standards, provides excellent customer service, and is consistently punctual. So, let us evaluate JetBlue on these parameters and check how good it is. 

Is JetBlue A Good Airline to Fly?

Well, before we answer your question directly and tell you whether JetBlue is a good airline to fly, it is important to mention that Skytrax has given JetBlue a three-star rating based on its airport quality, staff services, amenities, food and beverages, cleanliness, and so on. The three-star rating is neither excellent nor bad. Rather, it is considered average or fair. 

Also, each airline has its pros and cons, and JetBlue isn’t an exception in this regard. We have presented you with a list of pros and cons of JetBlue based on customer reviews. 

The Pros 

Let us see what different travellers have to say about the good sides of JetBlue and why they would like to fly with the airline time and again. 

1. A Good In-Flight Experience 

Some flyers have mentioned the advanced in-flight entertainment screens, ensuring that passengers have a great time on board. Passengers have even mentioned JetBlue’s efficient Wi-Fi network, known as Fly-Fi.com. With free live television and movies, your flight would never seem boring. 

2. Spacious Legroom 

Many passengers have noted that JetBlue seats are roomier than those on most other airlines, making them ideal for tall passengers. In fact, the extra legroom ensures that travellers can remain seated comfortably and do not have to squeeze into the limited space. If you need more room to stretch your legs, you can purchase the EvenMore option and enjoy spacious travel. 

3. Good Food, Unlimited Snacks, and Drinks 

One of JetBlue’s USPs is complimentary snacks and drinks on all its flights. The list of free snacks offered on flights includes Chifles Chips, Biscoff, Goldfish, and Quaker Granola Bars. The cold beverages provided are Pepsi, Ginger Ale, Tonic Water, Seltzer, and Purified Water. They even offer you juices of the following flavors: apple, orange, cranberry, and tomato. The hot beverages include green tea, decaf coffee, Dunkin’ black tea, and more. 

Besides the good things mentioned above about JetBlue, there is other positive feedback as well, including amazing customer service, comfortable reclining seats with headrests, proper washrooms, and a fair price. JetBlue is also known as a low-cost carrier, meaning flights are available at affordable rates, ideal for budget-conscious travellers. 

The Cons 

Where there are boons, there are banes as well. The flip sides below are based on customer feedback from several platforms. 

1. Some have mentioned that short-haul flights are not as impressive or convenient as long-haul flights.
2. Another traveller mentioned the constant changes to the itinerary, even when early bookings were made. 
3. According to another review, the seating was uncomfortable and offered no recline. Some even mentioned the food not being up to the mark, and the bathrooms being a little unclean. 

Is JetBlue A Good Airline – Reddit Review 

For a better understanding, we present you with a few Reddit reviews that are a blend of positive and negative, as stated by travellers.  

Here, we have first discussed the positive feedback from various customers in the points that follow. Check them out. 

• “JetBlue has better seat space and in-flight entertainment than its competitors. There are flight delays, but they don’t last more than 30 minutes.”
• “JetBlue isn’t less reliable than other carriers. Moreover, their last-minute cancellation rates are lower as well.”
• “I flew out of Boston via JetBlue a couple of times, but there weren’t any concerns with flight cancellations and delays.”
• “The TVs, seating arrangements, wi-fi services, and Plus card make the flight with JetBlue a seemingly easy and comfortable one.”

In the next section, let us check out some of the grievances passengers have regarding JetBlue. This is only based on Reddit reviews. 

• “There have been consistent delays and cancellations. A traveller mentioned that at a certain point in time, around 30% of the flights were being cancelled regularly. Though there was a refund made. However, new tickets were to be booked on another carrier as JetBlue wouldn’t operate its flights then.”
• “If it is a long-haul flight, then perhaps any other carrier would be a better option. However, for regional flights, JetBlue would be okay where cancellations and delays are easier to work out.”
• “We had our JetBlue flight some days back, where our boarding was delayed by around 40 minutes. The wi-fi on that flight did not work well, and even the toilet wasn’t in the best condition. I paid $500 for my flight to Florida and expected better service. 

Conclusion

So, is JetBlue Airways a good airline to fly with? Well, we have a mixed bag of opinions here. While some say YES, JetBlue is a good airline as they are quite impressed by the seating arrangements, legroom, wi-fi, in-flight amenities, and meals. A few have mentioned the flip sides, mostly highlighting the increased incidences of delays and cancellations, stating the airline to be less reliable when it comes to arranging schedules. However, JetBlue is quite a name known for its huge passenger base. There is always scope for improvement, and when all the drawbacks are taken care of, JetBlue will surely be one of the best airlines to fly and delight customers. 

FAQs