When we list the most popular airlines in the United States, Delta Airlines’ ranks quite high. The airline was founded in the 1920s, and since then it has maintained a steady passenger base. Quite recently, Delta ranked 11th in the World’s Most Admired Companies list as compiled by Fortune. It received this accolade 13 consecutive times. Now, coming to the topic, “Is Delta Airlines Good”? Well, you cannot give a judgment just like that. Many factors go into deciding whether an airline is good to fly, such as reliability, punctuality, in-flight services, and safety protocols. So let us analyze these aspects and see how good Delta is. 

Is Delta A Good Airline to Fly With? 

Skytrax certifies Delta as a three-star airline. This rating is based on several factors, such as airport quality, staff service, amenities, seating, cleanliness, food and beverages, and more. In the section below, we will review customer feedback and examine the boons and banes of Delta. 

The Good Sides of Delta Airlines 

We will first present the positive points about Delta Airlines, as reported in reviews on platforms such as Reddit, Trustpilot, and Tripadvisor. Check them out. 

Prompt and Efficient Cabin Crew 

Many have mentioned Delta Airlines trained and efficient cabin crew. In this regard, a passenger spoke about his experience on a Delta flight when a traveler suddenly collapsed in the aisle. The cabin crew was prompt in their approach and provided first aid to the lady instantly. She finally regained consciousness. It didn’t end there. The crew checked on her frequently to ensure she was fine. 

Another customer mentioned how empathetic and helpful the Delta staff were with her mother, arranging flights when an emergency occurred and being quite understanding with her. Another traveler mentioned the amazing planes as well as the team that made his journey a comfortable one indeed. 

Its Extensive Network 

Delta has an extensive network that serves passengers worldwide. In New York, you will find one of every three flights departing from the John F. Kennedy International Airport. Delta is highly prominent at LaGuardia as well, accounting for over 41% of all the departures. In addition to domestic destinations, Delta flies internationally to over 60 countries across six continents. This way, it connects with many people worldwide. 

Helpful Customer Service Agents 

It is not just onboard; many people have mentioned receiving prompt help over the phone as well. One passenger shared her experience speaking with a patient, helpful customer service representative over the phone when she needed help rescheduling her flights. Another traveler mentioned how prompt Delta’s customer service was in compensating him after his flight was delayed. In fact, he received the amount within 14 days. 

Satisfying Services and Amenities 

Though there are varied opinions on this, some have reported a satisfactory experience with the onboard amenities and services. One customer said that the flight was smooth and seamless. The main cabin had ample room, and the staff maintained an amiable and courteous behavior. He even said that he had slept off while food was being served, but he got it when he woke up. 

According to him, the warmth and hospitality displayed by the staff were indeed commendable. Another traveler seems quite impressed by the three-drink service he received on a short-haul flight, as well as the in-flight amenities. 

Another plus is the entertainment displays at every seat, regardless of travel class.  Some have even found the pillows and blankets on long-haul flights quite comfortable. 

Safety Measures 

When we talk about safety, Delta is really way above most other airlines. It gives safety top priority over other aspects. One Reddit traveler mentioned the rigid safety standards Delta maintains. He also said he wouldn’t mind flying his entire family on Delta, and that, too, without hesitation. 

The Flipsides of Delta Airlines 

There are some aspects where Delta lags behind, and there is always scope for the authorities to rectify their follies and improve the overall functioning of the system. The points we have gathered are from reviews on various platforms. Check out a few of them as highlighted below: 

• One of the main concerns many passengers have been vocal about is the sudden cancellation of flights. In fact, a passenger mentioned that his flight was canceled and they weren’t able to accommodate him on another flight for 24 hours, which in turn wasted a day of his vacation. The new flight wasn’t impressive either.  They were assigned seats different from the ones they were actually assigned, and the in-flight entertainment system didn’t work properly. 

• Some spoke about the legroom not being that comfortable on most flights. Many have even mentioned that the first row of the economy class has less comfortable seats. 
• One customer also pointed out being downgraded from business to economy class without any notification. 
• Another recurring problem that many mentioned is prolonged flight delays. One customer said he had been notified that his flight was delayed by 90 minutes, which was extended to three hours, which he found disappointing.  

However, there has been a mixed bag of reviews; one customer said that, out of 17 Delta flights he  traveled on, only 4 were delayed. One flight was delayed by two hours, the other by an hour, and the remaining two by 30 minutes each. Another flyer mentioned only a single canceled flight in his 2.5 years with Delta. Having said this, the authorities should review the graph of delays and cancellations and ensure they are not on the rise. 

Conclusion 

So, how good is Delta Airlines? Well, it is moderately good as per Skytrax’s rating. The airline makes every attempt to ensure passengers have a comfortable travel experience. That’s why they provide customers with umpteen amenities, like reserved overhead bin space, enhanced comfort with pillows, blankets, and amenity kits on long-haul flights, and more. However, there are certain areas where Delta needs to improve to enhance customer satisfaction. One of them is the incidence of delays and cancellations, as mentioned above. Though the airline has a reputation for punctuality, there have been cases of prolonged delays that need intervention and rectification. 

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